helpQuest

Get ready to embark on an epic Quest.

helpQuest was conceived while utilizing standard helpdesk software and wanting more. Being a nerd, and drawn to RPG games, helpQuest was born.

helpQuest brings RPG elements to the standard helpdesk software.  By completing quests, you gain experience points (XP).  Gain enough XP, and you gain a level. When you complete quests, your users are given a brief survey to complete.  Based on their responses, your stat blocks will go up or down.


Competition

Compete World Wide

helpQuest gives you an opportunity to compare your stats against other techs in your organization, as well as view the leaderboard for all companies that utilize the software.As your stats increase, you gain ground on the leaderboard.  Can you make it to the number 1 spot?

End User Design

The best part of helpQuest? Your end users are presented a standard helpdesk interface, with no knowledge of the RPG game you are playing in the background.  Let helpQuest increase your tech's productivity, while increasing quality and allowing you and your techs to enjoy game-like elements.


Features & Overviews

helpQuest is a fully featured helpdesk software. You have access to all your standard helpdesk features
as well as RPG elements you may already be familiar with. Take a look below:

  • XP Bar

    XP bar shows you how close you are to the next level.

  • Browser Compatible

    Compatible with all major browsers.

  • Details

    Standard details are listed for each quest.

  • Log

    A quest log allows you to communicate with your end users.

  • Messages and Alerts

    Message and alert tags keep you updated.

  • Search

    Search features allow you to find quests easily.

  • Quest based XP

    User and manager driven quests hold different XP values.

  • History

    See the history of a quest. Opened, assigned, released, and closed are tracked.